MoCue · viis.fast.mocue

Support

Last updated July 13, 2026

Quick answers for the most common MoCue questions.

Picture in Picture does not start

Start a ride first, then choose Floating Cue. Picture in Picture availability can be affected by current system media activity. Return to MoCue, stop any other active Picture in Picture session, and try again.

The visual cue does not react to motion

Open iOS Settings and confirm Motion & Fitness access for MoCue. Return to MoCue and run Motion Calibration again. Restarting the app can also reset a failed motion session.

Restore a purchase

Open MoCue Settings and choose Restore Purchases. Use the same Apple Account that made the original purchase. You can manage or cancel subscriptions in Apple Account settings.

Delete local data

Open MoCue Settings and choose Delete All Data. This removes settings and ride information stored by MoCue on the device. App Store transaction records remain with Apple and RevenueCat so purchases can be restored.

Send diagnostics

MoCue’s Diagnostics screen can create a troubleshooting report without raw motion data or precise location. Review the report before sharing it.

Contact Viis Labs

Use this page for MoCue support. The app identity is attached automatically, so you do not need to type it.